Disputes between businesses and business-people are different from the typical workplace conflict. Left unresolved they create unwanted stress in relationships which can develop into mistrust; potentially impacting organizational morale, customers and the bottom-line.
The ADR methods of mediation and conciliation are especially successful for resolving these matters. Mediation when the parties come together to address the issues; conciliation when the parties prefer to negotiate a resolution separately.
Both are often used to good effect; sometimes coupled with arbitration in a process called ‘mediation/arbitration’. The process begins as a standard mediation, but if mediation fails, the mediator becomes an arbiter.
This process can be appropriate in matters where rules of evidence or jurisdiction are not in dispute. The objective is to fairly resolve outstanding issues, so that the businesses and business-people can proceed working optimally and harmoniously for their common purpose. (see Organizational Health and Behavior)
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Samples of the many positive results we’ve contributed to
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Essential Knowledge Learning Series
Conflict and disputes are a natural part of our lives. Seminars illustrate where we have gone wrong in our understanding of the “organization.” Read more
Self as Mediator
The most cost-effective way to empower your employees to handle the challenges of today’s intensely interdependent workplace. Read more
Downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Read more
Our understanding of the “organization” in our vocations, marriage, and the family have gone awry. How change can be effected? Read more
This course is a scientific system for determining – then creating – exactly what you want. Read more