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Disputes between businesses and business-people are different from the typical workplace conflict. Left unresolved they create unwanted stress in relationships which can develop into mistrust; potentially impacting organizational morale, customers and the bottom-line.
The ADR methods of mediation and conciliation are especially successful for resolving these matters. Mediation when the parties come together to address the issues; conciliation when the parties prefer to negotiate a resolution separately.
Both are often used to good effect; sometimes coupled with arbitration in a process called ‘mediation/arbitration’. The process begins as a standard mediation, but if mediation fails, the mediator becomes an arbiter.
This process can be appropriate in matters where rules of evidence or jurisdiction are not in dispute. The objective is to fairly resolve outstanding issues, so that the businesses and business-people can proceed working optimally and harmoniously for their common purpose. (see Organizational Health and Behavior)
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Samples of the many positive results we’ve contributed to
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Essential Knowledge Learning Series
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