Seminar Registration

Cost: $350 per person,
1-1/2 day (12 hour) seminar,
includes modules 1, 2, & 3


Hilton Garden Inn
2041 North Bradley Fair Parkway
Wichita, Kansas 67206

*Subject to change. For additional venue dates, open-enrollment, or to discuss in-house training opportunities contact DRS


Seminar Outline

Seminar Materials

Managerial Mediation is a 1-1/2 day (12 hour) course covering modules 1, 2, & 3 of the Managing Differences and Workplace Conflict seminar

The original seminar on the core competency of Managerial Mediation:

How to Mediate Employee Conflict
Helping good employees do good work together
The Manager-as-Mediator Seminar


Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.

A core element in the MTI Training System, the Manager-as-Mediator Seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Thousands of people have learned this practical tool for the prevention and early resolution of workplace conflict.

Learning objectives

  1. Determine WHEN problems can best be solved by Managerial Mediation
  2. Prepare the best CONTEXT for a mediation meeting
  3. Perform the three PRIMARY TASKS of the manager-as-mediator
  4. Negotiate agreements to PREVENT RECURRENCE

Topic outline

  1. The manager-as-mediator — a better way to handle communication problems and personality clashes
  2. Consequences of conflict — measuring the dollar cost of conflict in your organization
  3. Types of conflict — boss-employee, employee-boss, and employee-employee
  4. When managerial mediation works — and when it won’t
  5. Preliminary meetings with employees — the surprising purpose of “getting the facts”
  6. 6. Managing the context — mostly common sense, but vitally important and often overlooked
  7. The three tasks of the manager-as-mediator — made simple and practical
  8. Contracting for agreement — making deals that stick
  9. Video demonstration — how to mediate as a manager or team leader
  10. Practice by learners — constructive, guided feedback to build practical skills

Seminar modules

The topics above are addressed within modules that allow flexibility in scheduling and meeting client learning needs. Each module contains approximately four hours of instruction. Click each Module to view detailed seminar content.

  • Module 1: Necessary Knowledge Preparing to take effective action
  • Module 2: Successful Conflict Conversations* Self-mediation, a core workplace competency
  • Module 3: Third-party Resolutions Managerial Mediation, a core leadership competency

*Module 2 is optional in the Manager-as-Mediator Seminar. Successful Conflict Conversations is the primary content of the Self-as-Mediator Seminar, the course for all staff, including managers.

Who should attend

The Manager-as-Mediator Seminar isn’t just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.

Customized applications

“The Manager-as-Mediator Seminar” is the trade title of this highly flexible, customizable training module. Optionally, other descriptive titles can be given to in-house and sponsored presentations of the seminars. Some examples are:

  • Managing Workplace Conflict
  • Managing Conflict on Teams
  • Helping Employees Work Together
  • Conflict Management Skills for Members of Self-managing Teams
  • A Managerial Tool for Preventing Workplace Violence
  • Leadership Tools for Smart Leaders
  • Managing the Human Consequences of Downsizing
  • . . . and many others

Seminar materials

Every seminar participant receives:

  • The primary sourcebook: Managing Differences: How to Build Better Relationships at Work and Home (third edition) by Daniel Dana.
  • Workbook: A multi-volume step-by-step individualized guide for using new skills on the job
  • Wallet card job aid: Handy guide that summarizes Managerial Mediation for immediate use
  • MTI Conflict Assessment Instruments: Unrestricted personal access to these online tools for organizational assessment:
    • The Dana Measure of Financial Cost of Conflict
    • The Dana Survey of Conflict Management Strategies

Continuing education approvals

  • Society for Human Resource Management (SHRM): Approved for 7 credit hours toward PHR and SPHR recertification by the Human Resource Certification Institute (HRCI)
  • Employee Assistance Professionals Association: 6.5 Professional Development Hours
  • Sun Microsystems Corporate University: SunU course code SU1225
  • Nursing Continuing Education: 9.0 contact hours, all states except Iowa and California

For a complete list see Approvals for Continuing Education Credits