• Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual employee’s skill or motivation. Daniel Dana, Managing Differences: How to Build Better Relationships at Work and Home (2005, 4th ed.); Barbara J. Kreisman, Insights into Employee Motivation, Commitment and Retention (2002).
  • The typical manager spends 25-40% of his or her time dealing with workplace conflicts. That’s one to two days of every work week. Washington Business Journal, May 2005.
  • Ernst & Young reports that the cost of losing and replacing an employee may be as high as 150% of the departing employee’s annual salary. Workforce.com.
  • In a 1990 survey, 78% of respondents indicated that they believe some, most or all employers engage in discrimination in hiring or promotion, and 51% stated that all or most employers engage in discriminatory practices. Workplace Conflict: Facts and Figures, Mediate.com.
  • 90% of harassment is never officially reported. Workplace Conflict: Facts and Figures, Mediate.com.
  • More than 50% of employers report having been sued by an employee. Society for Human Resource Management survey, cited in USA Today (Workers win more lawsuits, awards, March 27, 2001).
  • Between 1970 and 1989, the general federal civil caseload increased by 125%. In contrast, employment discrimination cases increased 2,166%. Workplace Conflict: Facts and Figures, Mediate.com.
  • The national average compensatory award in employment practice liability cases rose from $133,691 in 1997 to $250,000 in 2003. JuryVerdictResearch.com, LRP Publications (2004).
  • Fortune 500 Senior Executives spend 20% of their time in litigation activities. Mediate.com.
  • Organizations adopting conflict resolution processes, like mediation and arbitration, report 50-80% reductions in litigation costs. Thomas Stipanovvich, ADR and the “Vanishing Trial”: The Growth and Impact of Alternative Dispute Resolution (2004).

Training Seminars


Essential Knowledge Learning Series

Conflict and disputes are a natural part of our lives. Seminars illustrate where we have gone wrong in our understanding of the “organization.” Read more

Self as Mediator

The most cost-effective way to empower your employees to handle the challenges of today’s intensely interdependent workplace. Read more

Managerial Mediation

Downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Read more

Conscious Civility

Our understanding of the “organization” in our vocations, marriage, and the family have gone awry. How change can be effected? Read more

Conscious Creation

This course is a scientific system for determining – then creating – exactly what you want. Read more